Customer CRM & Loyalty Discounts
Build strong customer relationships by tracking purchase histories, contact details, and automatic loyalty discount tiers.
[IMAGE - Customer directory view showing client names, phone numbers, lifetime spend, and loyalty group]
Managing Customer Tiers
Assign customers to pricing tiers (e.g., VIP, Wholesale, Retail) to apply automatic discounts at POS checkout.
Customer Loyalty Tiers & Promotional Privileges
| Customer Tier | Spend Qualification Threshold | Loyalty Points Accrual | Automatic Cart Discount |
|---|---|---|---|
| Standard Member | Default upon registration | 1 Point per $1.00 spent | Standard retail prices. |
| Silver Tier | $500 cumulative annual spend | 1.5 Points per $1.00 spent | 5% automatic discount on select categories. |
| Gold VIP Tier | $2,000 cumulative annual spend | 2.0 Points per $1.00 spent | 10% site-wide discount + express delivery. |
| Platinum Executive | $5,000 cumulative annual spend | 3.0 Points per $1.00 spent | 15% wholesale pricing + dedicated credit limit. |
Note: Customer discounts reduce net operating revenue while fostering long-term loyalty.