Order Fulfillment Pipeline & Dispatch Tracking
Manage customer orders seamlessly through processing, dispatch, and delivery stages with live status tracking.
[IMAGE - Fulfillment Kanban board showing New Orders, Processing, Out for Delivery, and Completed columns]
Order Status Lifecycle
- New: Incoming WhatsApp or web orders awaiting store review.
- Processing: Kitchen or warehouse staff packing items into boxes.
- Dispatched: Handed over to delivery driver or courier.
- Completed: Successfully delivered to the customer.
Order Fulfillment Pipeline Progression & Status Lifecycle
| Pipeline Stage | Physical Inventory State | Customer Notification | Operational Dispatch Action |
|---|---|---|---|
| Pending Review | Order received via WhatsApp; stock not yet reserved | Merchant reviews availability | Click Accept Order to reserve inventory items. |
| Preparing / Packing | Inventory committed to order ticket | Notification: "Order is being prepared" | Kitchen / Warehouse team picks items and prints packing slip. |
| Dispatched / In Delivery | Items handed over to courier or driver | Notification with courier tracking contact | Assign driver details and estimated delivery time. |
| Delivered & Settled | Inventory fully relieved; revenue finalized | Confirmation & digital receipt link | Marks invoice as closed; ledger posts cash or bank collection. |
Note: Streamlined fulfillment ensures fast delivery times and high customer satisfaction ratings.